Free shipping and returns in Australia
Free shipping and returns in Australia
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Returns

Free Returns
The Free Returns Policy lasts 7 days for Australian customers only. If 7 days have gone by since your delivery, unfortunately I can’t offer you a refund or exchange.

To be eligible for a Free Return, the art work must be in the same condition that you received it. It must also be put back into the original packaging.

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (open to discussion).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at geohall61@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I only replace items if they are defective or damaged.  If you need to exchange it for the same item, send me an email at geohall61@gmail.com and send your item to: 13/22-24 Kings Cross Rd Rushcutters Bay New South Wales AU 2011.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 13/22-24 Kings Cross Rd Rushcutters Bay New South Wales AU 2011

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I can’t guarantee that we will receive your returned item.